Returns & Exchanges

At Rikkt, we aim to provide a great shopping experience. If you are not satisfied with your purchase, you may request a return or exchange under the conditions below.

Shipping Returns

We accept returns/refunds only at the time of delivery while the courier is still present.

This means:

  • You may inspect the item upon delivery.
  • If you do not want the item, you may return it immediately before the courier leaves.
  • If you return the order at the time of delivery, the customer is responsible for the shipping/delivery cost.
  • Once the courier leaves, returns/refunds are no longer accepted, except in cases where the item is defective, damaged, or incorrect.

Non-Returnable / Non-Exchangeable Items

The following items cannot be returned or exchanged (unless defective):

  • Used products
  • Products damaged due to misuse
  • Customized or made-to-order products
  • Sale / discounted items

Damaged, Defective, or Incorrect Items (After Delivery)

If the courier has already left and you later discover that the item is:

  • Damaged
  • Defective (manufacturing defect)
  • Incorrect (different from what you ordered)

Please contact us within [24 / 48] hours of delivery and send:

  • Order number
  • Clear photos/videos of the item
  • A brief description of the issue

We will review the case and provide the appropriate solution (exchange, refund, or compensation) based on the situation.

Shipping Fees for Exchanges / Approved Returns

  • If the issue is due to our error or a defective/incorrect item: we cover the shipping fees.
  • If the exchange is requested for personal reasons (no defect): the customer covers the shipping fees.

Need Help?

Contact us for questions related to refunds and returns.

Questions

How long does delivery take?

Orders are typically delivered within 2 to 5 business days from the date of order confirmation.

How can I pay?

Cash on delivery or InstaPay.

Can I check my order before I accept it?

Yes. Inspect the item when it is delivered. If you don’t want it, return it right away before the courier leaves; in that case the delivery cost is on you.

What if the item is damaged, defective or wrong?

Contact us as soon as possible after delivery with your order number, clear photos or videos and a short description. We review it and offer an exchange, refund or compensation, and we cover the shipping when the issue is ours.

Can I return custom-fit mats?

Custom-fit and made-to-order products can’t be returned unless they are defective — please check the set at delivery.

Which items can’t be returned?

Used products, products damaged by misuse, customized or made-to-order products, and sale or discounted items — unless they are defective.